Verification Failed an unknown error occurred

Verification Failed an unknown error occurred, is the message I get when trying to log into my Apple ID on a new MacBook Pro. I've tried removing the device from my account and searching in key chain to remove anything with "iCloud" in it. Still doesn't work. :(. The account is fine, I use it on my Mac.

MacBook Pro 13″, macOS 11.5

Posted on Oct 1, 2021 7:36 AM

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3 replies

Oct 1, 2021 7:45 AM in response to MsBaum

"If you can't connect to the App Store, iTunes Store, or other Apple services" click here --> https://support.apple.com/HT201400

- If none of the suggestions work, try the last one: "If you’ve tried all of the above steps and you still can’t connect, contact Apple Support."


If you can't connect or sign in to iCloud --> https://support.apple.com/HT203512


Verification Failed "problem connecting to the server" March 2018 - https://discussions.apple.com/thread/8321958 - Needed to connect over wi-fi and not through cellular.


And the opposite:

"Verification Failed, An unknown error occurred" March 2018 - https://discussions.apple.com/message/33184357#message33184357 - "tried again with Wifi off and it worked"


Oct 1, 2021 7:55 AM in response to MsBaum

If you still have problems:


Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232


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Verification Failed an unknown error occurred

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