Since updating my iPad to iOS 15 it is not working properly

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Since updating my iPad to iOS 15 it is not working properly

Since updating my iPad to iOS 15 it is not working properly. I have the newest 12.9 iPad Pro and now it won’t connect to WiFi, although it shows as connected it won’t do anything. When I disconnect wifi sometimes it work sometimes it won’t. I’ve been trying to go on Safari and keep being told it could not open the page because the server stopped responding. I’ve done a hard reset and it’s still doing the same thing.

[Edited by Moderator]

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi, Cell

Posted on Oct 1, 2021 12:00 PM

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Answer 1

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LotusPilot

Community+ 2024

Level 10

289,692 points

Oct 1, 2021 12:21 PM in response to Ladwyn1

If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for your network. The resolution is relatively simple; may only need to temporarily disable or remove the Security App and/or VPN.

DHCP is frequently used to automatically obtain an IP Address from your WiFi Router. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.

If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

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Answer 2

Ladwyn1 Author

Level 1

5 points

Oct 1, 2021 12:16 PM in response to FinTGM

this Issue has nothing to do with my wifi router because my computer and phone are both connected and working just fine. Like I said it has to do with the update to iOS 15 and now my iPad is not working. I can’t FaceTime from it or get on the internet and that is after disconnecting from wifi and using my cellular data. There has to be a bug in the update and needs to be corrected.

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