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User profile for user: folkdemon
folkdemon Author
User level: Level 1
17 points

The iPhone “iPhone” cannot be synced. The required file cannot be found.

Trying to sync new iPhone 12 to 2015 Macbook 2.2 GHz Quad-Core Intel Core i7 running Big Sur 11.5. I get this message:

"The iPhone “iPhone” cannot be synced. The required file cannot be found."


The articles I'm seeing online are as old as from 2010. This is 2021. Anyone know how to fix this?

iPhone 12, iOS 14

Posted on Oct 1, 2021 12:20 PM

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User profile for user: Old Toad
Old Toad
User level: Level 10
207,691 points

Posted on Oct 1, 2021 1:29 PM

Launch Image Capture with the iPhone connected and at the bottom left select No Application from the menu:



That should stop the error message.


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The iPhone “iPhone” cannot be synced. The required file cannot be found.

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