ios15 and American Airlines entertainment

I recently flew with American Airlines, and could not use their in flight entertainment. I could log in access the site, even watch the ads and trailers, but whenever I tried to watch a movie or TV show, I would just get a black screen. I am a frequent flyer and know how to use the in flight wifi and entertainment, but this time tried on my iPad Pro, my iPhone 12 and my wife’s iPhone 11, but it would not work on any of them. Only difference between the recent flights and previous ones was that we upgraded all the devices to ios15. Is there a new setting that I have to change, or is it just not compatible?

Posted on Oct 1, 2021 9:14 PM

Top-ranking reply

M_T_S

Level 1

8 points

Posted on Oct 28, 2021 5:28 PM

Setting Privacy Tracking Allow Apps to Track…turn it on

if I turn it on movie plays. If I turn it off it does not. A bit slow to start but it does play.

I have not touched the AA app, straight to aa.entertainment.Viasat.com after hooking up to aa-inflight Wi-Fi.

View in context

ios15 and American Airlines entertainment

Similar questions