App with broken feature no way to contact

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App with broken feature no way to contact

I have Comerica’s banking app, every so often, like month or two it would automatically turn off login with Face ID. Now when I try to turn back on it gives me an error, no mater my cell service nor wifi. The app has no way to contact the developers. The in app contact is just to the bank about bank account issues and have no way to tell issues about the app. The App Store’s “app support” brings me to a page on Comerica’s website that does not exist. There is zero way to contact them about app issues not pertaining to bank account

iPhone XR, iOS 14

Posted on Oct 1, 2021 8:55 PM

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Answer 1

kamote0628

Community Specialist

Oct 2, 2021 3:25 PM in response to Victezlie

Hi Victezlie, We appreciate you reaching out to us. We understand that your bank's app would automatically turn off login with Face ID. We’d like to gather additional details that may help us be in a better position to assist you. First, we recommend that you make sure that you are using the latest version of iOS 14 or the latest version iOS 15.

While it isn't inherently assured that an update will resolve the issue, updating to the latest version of iOS for your device can help isolate potential software issues.

Kindly secure a backup and update.

How to back up your iPhone, iPad, and iPod touch

Update your iPhone, iPad, or iPod touch

Also, we recommend that you check for app updates. You can use the article below as a reference.

Update apps or use automatic downloads

Because of the nature of this issue, we recommend that you reach out to your bank's app developer if you need further assistance.

We understand that you are unable to use the link that they provided on the App Store.

The next best step is most likely to reach out to your bank for further assistance.

Take care!

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App with broken feature no way to contact

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