Huntington Bank Mobile App - "Sorry, something went wrong."

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Level 1

6 points

Huntington Bank Mobile App - "Sorry, something went wrong."

I just bought an iPhone 12 and I'm trying to use the Huntington Bank Mobile App.

The app is properly configured to log-in via Face ID but it doesn't work. Instead I get..."Sorry, something went wrong."

Also, when I just try to login manually, I get "Incorrect Entry". I've tried logging in multiple times manually and keep getting the same thing. When I login using my old phone, it works just fine.

Any thoughts? Maybe I need to contact Huntington. 1 hr+ wait on phone....arghhhh.

iPhone 12

Posted on Dec 7, 2021 12:58 PM

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Answer 1

Best reply

ryane77

Community Specialist

Dec 8, 2021 12:00 PM in response to EmmaJean

Hey EmmaJean,

We see that you're having issues logging in to your Huntington Bank app, and we'd like to help!

Are you having this issue with any other apps that requires Face ID to log in? If you're only having this issue with this specific app only, we recommend that you try checking for any available updates: How to manually update apps on your Apple device

If the issue persists, try reinstalling the app as well: Redownload apps and games from Apple

If you need further assistance, we recommend that you reach out to the app developer next: How to contact an app developer

We hope everything works out!

Best regards.

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Answer 2

anypats

Level 7

21,301 points

Dec 8, 2021 12:11 PM in response to EmmaJean

Many banking apps are having problems due to the Amazon outage yesterday. The wait times of 1+ hours says that you're not the only one with the problem.

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