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how to request account recovery without logging in

I need to recover my account since I do not have the correct answers to the security questions . Password has been reset OK. It looks like I have to request an account recovery but I can't log in to request it !


Any help would be gratefully received


DE

Posted on Oct 2, 2021 8:56 AM

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Question marked as Best reply

Posted on Oct 2, 2021 9:51 AM

If you have security questions, you can't request account recovery. That requires 2 Factor Authentication.


If you are being told there isn't enough information to reset them, contact Apple ID Support.


If you don't know the answers, if the steps in the article below don’t work, contact Apple ID Support, although based on multiple posts I have read, they will not help you recover the answers to your security questions.


 Apple ID - If you forgot the answers to your Apple ID security questions.      *


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID.    *


Apple ID - Official Apple Support.    -


Contact Apple for help with Apple ID account security - Apple Support.  * (Link doesn't always load)  


Get Support   - Work through the screens to get a chat option. 


Apple Support schedule phone call. -


https://twitter.com/AppleSupport.  -

1 reply
Question marked as Best reply

Oct 2, 2021 9:51 AM in response to Dayvaux

If you have security questions, you can't request account recovery. That requires 2 Factor Authentication.


If you are being told there isn't enough information to reset them, contact Apple ID Support.


If you don't know the answers, if the steps in the article below don’t work, contact Apple ID Support, although based on multiple posts I have read, they will not help you recover the answers to your security questions.


 Apple ID - If you forgot the answers to your Apple ID security questions.      *


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID.    *


Apple ID - Official Apple Support.    -


Contact Apple for help with Apple ID account security - Apple Support.  * (Link doesn't always load)  


Get Support   - Work through the screens to get a chat option. 


Apple Support schedule phone call. -


https://twitter.com/AppleSupport.  -

how to request account recovery without logging in

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