Bug - My Card contacts info keeps refreshing when viewing

Question

Level 1

6 points

Bug - My Card contacts info keeps refreshing when viewing

Every time I open My Card to view the info in the Contacts app it starts doing this refresh of the info.

The FaceTime action banner will appear and then all of a sudden all the info like numbers, emails, addresses, etc. will just start refreshing. Like it's loading in from the top.

Sometimes it'll happen on other contacts as well.

The worst thing is when trying to edit contact info. This refresh thing happens almost non-stop. For instance, I'd delete a number from a contact (because they're not using it anymore) and then all of a sudden it'll just come back. I can't edit any contacts unless there's a break in this bug occurring.

It's as cumbersome as can be. It's been happening since I got the phone back in Feb 2021. My buddy's phone doesn't do that.

Any solutions or reasons to why this is happening?

Thanks in advance.

iPhone 12

Posted on Oct 2, 2021 9:39 AM

Reply

Answer 1

judysings

Community Specialist

Oct 3, 2021 12:22 PM in response to kinganno

Hi there kinganno,

Welcome to Apple Support Communities. Thanks for reaching out to us with this issue you're having with your contacts. We're happy to help. Does this issue persist after restarting? Follow the steps here to do so:

Restart your iPhone

You also want to make sure the software on your device is current. If you are not using iOS 15.0.1, use the guidance here to get updated:

Update your iPhone, iPad, or iPod touch

Let us know the outcome, and we can go from there if needed.

Have a great day!

Reply

Answer 2

bailier

Community Specialist

Oct 4, 2021 11:08 AM in response to kinganno

Hello kinganno,

Thanks for the follow-up info. Since this issue has persisted prior to the latest update, we recommend getting in touch with Apple Support for further assistance. They can be reached here:

Get Support

Take care and be safe.

Reply

Answer 3

kinganno Author

Level 1

6 points

Oct 3, 2021 11:38 PM in response to judysings

Hi, I've tried those things already.

Whenever a bug/glitch or anything like this happens on my iPhone, I restart it.

This bug has persisted even before the iOS 15 updates rolled out and the software is updated.

Reply

Bug - My Card contacts info keeps refreshing when viewing

Similar questions