Netflix app on Apple TV 3

Netflix Error ATV-ui92 - Netflix Help Center

Passwords are case-sensitive for any service, so verify that you aren’t flipping lower case and upper case accidentally.

A device reset should be a last resort, but a functional way to get it working again. Reset or restore your Apple TV to its factory settings - Apple Support

Known devices are also managed for your account. Try resetting there too. Sign out of all devices - Netflix

Else contact Netflix Support to see if they can reset some properties for your account.

Does Netflix show your apple TV device as a registered device?

My Prime Video settings have a tab called "Registered Devices" and it shows my Apple TV in there. If Netflix does this as well, wondering if you can deactivate it and re-add it.

I'm having the same issue, done the same things (several times), additionally:

rebooted router & "modem" or whatever this thing Verizon calls

changed time zones to manual, NYC

rebooted

reset

restored

And I can't find any portal in Netflix to change Appletv as a device.

Of course, I'm getting the "Netflix says call Apple"/"Apple says call Netflix" circus.

Everything else streams fine from Apple tv.

Same, and Netflix says it’s Apple’s fault which doesn’t really track since the app is made by/belongs to Netflix. This has rendered my 3rd Gen virtually useless, which is very frustrating. You can’t airplay to the device either because the app already exists on the device and it can’t be deleted. I’ve tried so many things and it’s just not working. The only thing I haven’t tried is signing out of all the other devices/apps and try to sign in again on this one solely to see if that helps. I may yet try this but right now I’m annoyed so I’ve given up troubleshooting at this point.

I haven’t been able to get it myself, someone else did above but I’m not sure how many times they tried. I’ve unplugged mine completely and am not going to bother with it anymore. It’s pretty much not worth it due to this issue at this point. Maybe they’ll fix at some point? I hope so it’s still okay otherwise just this is beyond frustrating.

Having the same issue. Have reset the Apple TV, reset modem, unplugged cords waited 30 seconds, looked to make sure software was up to date on Apple TV, and tried many many times to login in with pass and email. I have double checked password and email is correct by signing in to Netflix on other devices. Very frustrating. Amazon is working fine but Netflix just throws up the error code each time ….. please help

The day of my initial comment above (Oct 28) I unplugged the unit completely and left it and walked away. Plugged it back in a few days ago and now it works fine. Unsure why unplugging it for nearly a month would make a difference but that’s how it resolved for me. Still frustrating though.

Correct. The solution is to use an email ending with .com

For example, if your email ends with a country code, this is not recognized. This makes sense, as Apple TV 3rd gen is from 2013 and country code top level domains (ccTLD) were created in 2018. And apple does not do software updates. Shame on Apple.

I tried a settings reset, and that didn’t work. Like others, I was able to resolve it by changing my email. The original email I used for Netflix and the one I changed it to were both @gmail.com addresses.

I had the same problem! I thought that i just typed the wrong username or password ! But i found out that iwasnt the case!

i just fixed mine! Just literaly now! And im so happy!

what i did is

my apple remote is broken so i replaced it with bluetooth keyboard and iphone remote!

theres something wrong with my keyboard when im typing so its hard to type but is still doable

so i always use my iphone remote when it comes to typing like inputing my email or pw etc

so instead of using my phone to type

i used my bluetooth keyboard! Then i got in!

hope its helps!

I had similar problems, it was fixed by entering the password on screen and not on my iPhone .

How many times do you think it took you to try logging in? I’m having the same issue and I feel like I’ve been putting in my email and password hundreds of time and still, no success