Netflix app on Apple TV 3

I am unable to sign in to Netflix on my Apple TV 3 (model A1427). Netflix error is ATV-ui92: It says that my user/pw is not in their records. But it is my correct acct info and I can sign in to Netflix on my computer without issue. I can also sign in to other apps on the apple tv without a problem (prime video).

I have read a bunch of posts and called Netflix and tried their suggestions, including everything on the netflix help page for error ui92:

-changed Netflix password and tried again

-updated apple tv (says it’s up to date)

-restarted apple tv

-unplugged apple tv and left for a few minutes before plugging in and trying again

-reset all settings on apple tv

-I heard that entering the password on the Remote in control center might work, but I cannot connect to my Apple TV with my iphone (doesn’t show up on remote, just says “Searching...”—seems that the ctrl center remote won’t work with ATV3, but there’s no longer the TV Remote app on the app store)

Nothing has worked. Maybe there just needs to be an update to the Netflix app on ATV3?

Can anyone help me?

Apple TV

Posted on Oct 2, 2021 3:37 PM

Top-ranking reply

Dadeh214

Level 1

8 points

Posted on Jan 11, 2022 12:23 AM

I had the same problem! I thought that i just typed the wrong username or password ! But i found out that iwasnt the case!

i just fixed mine! Just literaly now! And im so happy!

what i did is

my apple remote is broken so i replaced it with bluetooth keyboard and iphone remote!

theres something wrong with my keyboard when im typing so its hard to type but is still doable

so i always use my iphone remote when it comes to typing like inputing my email or pw etc

so instead of using my phone to type

i used my bluetooth keyboard! Then i got in!

hope its helps!

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Netflix app on Apple TV 3

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