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Netflix app on Apple TV 3

I am unable to sign in to Netflix on my Apple TV 3 (model A1427). Netflix error is ATV-ui92: It says that my user/pw is not in their records. But it is my correct acct info and I can sign in to Netflix on my computer without issue. I can also sign in to other apps on the apple tv without a problem (prime video).

I have read a bunch of posts and called Netflix and tried their suggestions, including everything on the netflix help page for error ui92:

-changed Netflix password and tried again

-updated apple tv (says it’s up to date)

-restarted apple tv

-unplugged apple tv and left for a few minutes before plugging in and trying again

-reset all settings on apple tv

-I heard that entering the password on the Remote in control center might work, but I cannot connect to my Apple TV with my iphone (doesn’t show up on remote, just says “Searching...”—seems that the ctrl center remote won’t work with ATV3, but there’s no longer the TV Remote app on the app store)

Nothing has worked. Maybe there just needs to be an update to the Netflix app on ATV3?

Can anyone help me?

Apple TV

Posted on Oct 2, 2021 3:37 PM

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

142,776 points

Posted on Oct 2, 2021 9:20 PM

Netflix Error ATV-ui92 - Netflix Help Center

Passwords are case-sensitive for any service, so verify that you aren’t flipping lower case and upper case accidentally.

A device reset should be a last resort, but a functional way to get it working again. Reset or restore your Apple TV to its factory settings - Apple Support

Known devices are also managed for your account. Try resetting there too. Sign out of all devices - Netflix

Else contact Netflix Support to see if they can reset some properties for your account.

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Netflix app on Apple TV 3

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