You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Oliver Wang1
Oliver Wang1 Author
User level: Level 1
40 points

Netflix App not working on Apple TV. Receiving "Sorry, we had trouble logging you in" errors

My Netflix app for my Apple TV has stopped working for reasons I don't know. The account works fine on every other platform I have, just not my Apple TV.


When I try to use my login information, I get a "Sorry, we had trouble logging you in" error message. If I try to "Restore Purchase" instead, I get an "Error. Sorry, something went wrong" message.


Things I have tried:


Un-installing and re-installing the Netflix app.

Restarting my Apple TV.

Step #1, then #2, then Reinstalling.


So far, nothing is working. Again, the Netflix app works on my phone, via my Playstation, via my smart TV. It's only the Apple TV box where it's not working.


It's a Model A1625, running 16.5 tvOS.

Posted on May 22, 2023 8:20 AM

Reply
Question marked as Top-ranking reply
User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,058 points

Posted on May 22, 2023 9:32 AM

Netflix says 'Sorry, we had trouble logging you in.' - Netflix Help Center

Note that you will need to sign in with your Netflix account credentials, which should be different than your Apple ID account credentials. Restore Purchase only applies for subscriptions and in-app purchases through Apple.


Netflix continues to work fine my on Apple TV box with tvOS 16.5. 🤷🏻‍♂️

View in context

Similar questions

5 replies
Question marked as Top-ranking reply
User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,058 points

May 22, 2023 9:32 AM in response to Oliver Wang1

Netflix says 'Sorry, we had trouble logging you in.' - Netflix Help Center

Note that you will need to sign in with your Netflix account credentials, which should be different than your Apple ID account credentials. Restore Purchase only applies for subscriptions and in-app purchases through Apple.


Netflix continues to work fine my on Apple TV box with tvOS 16.5. 🤷🏻‍♂️

Reply

Netflix App not working on Apple TV. Receiving "Sorry, we had trouble logging you in" errors

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up