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Level 1

10 points

Apple TV AND NETFLIX error message

I have the Netflix app on Apple TV and on Samsung DVD player and SmartTV and on a Roku and on my laptop (MacBook) etc. There are 4 users on our account. All 4 user icons and histories are available and usable on all platforms except on the AppleTV. 3 of the 4 work just fine on the Apple TV but I can't get the one with all MY preferences to work on it. When I click on my icon I get: "Error -

Sorry something went wrong. Please try again later. Click RETRY or CANCEL." This has been happening for months without variation. How can I make it work?

Apple TV HD, tvOS 13

Posted on Sep 3, 2020 10:40 PM

Best reply

Vancouver22

Level 8

36,294 points

Posted on Sep 4, 2020 12:12 AM

Sign out of Netflix on all of your other devices.
Delete the Netflix app off Apple TV, then reinstall it.
Update your tvOS software on Apple TV

Try it again

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Apple TV AND NETFLIX error message

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