My wife got a new phone and tablet and put in a different apple ID username than the one for her older iPhone and we can't down load from icloud. I tried to change her username but it will not let me use the new email address what can I do to import her information from old phone to the new phone
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To sync the same iCloud data from old iPhone with new iPhone / tablet ( in which Apple ID and password is different ) , all devices should be signed in with same Apple ID and password on the same network .
From new iPhone sign out Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support the newly created Apple ID and sign in Sign in with your Apple ID - Apple Support with your old Apple ID and its password of an old iPhone .
See some articles Set up iCloud on all your devices - Apple Support
How iCloud keeps information up to date across all your devices - Apple Support
To sync the same iCloud data from old iPhone with new iPhone / tablet ( in which Apple ID and password is different ) , all devices should be signed in with same Apple ID and password on the same network .
From new iPhone sign out Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support the newly created Apple ID and sign in Sign in with your Apple ID - Apple Support with your old Apple ID and its password of an old iPhone .
See some articles Set up iCloud on all your devices - Apple Support
How iCloud keeps information up to date across all your devices - Apple Support
Make sure the new devices is signed in with the same Apple Account as the old device.
Click on this link --> https://support.apple.com/HT201269 to learn how to "Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch". Select one of the three options: Quickstart, iCloud, or iTunes/Finder.
We can't download from iCloud
