Good afternoon,
I just received a receipt stating that 170₪ has been subtracted from my account in order to download an app called Camscanner. I had downloaded the app under the impression that it was free as it did not specify anywhere at all that it cost anything. Is there any way I am able to receive a refund or cancel my purchase? Thank you so much.
iPhone 11, iOS 14
You likely downloaded a free trial that converts to a subscription if you don't properly cancel the trial.
Managing auto-renewing subscriptions -
http://support.apple.com/kb/HT4098
You need to ask Apple for the refund.
Get Support -
M1 Mac mini, macOS 12; Watch, series 5 GPS/cellular, watchOS 8; iPad Pro 2nd Gen, iPadOS 15; iPad Air 2, iPadOS 15; iPhone 12 Pro, iOS 15; TV 4th Gen, tvOS 15; HomePods, audioOS 15 and Airport Express w/ Airplay 2
You likely downloaded a free trial that converts to a subscription if you don't properly cancel the trial.
Managing auto-renewing subscriptions -
http://support.apple.com/kb/HT4098
You need to ask Apple for the refund.
Get Support -
M1 Mac mini, macOS 12; Watch, series 5 GPS/cellular, watchOS 8; iPad Pro 2nd Gen, iPadOS 15; iPad Air 2, iPadOS 15; iPhone 12 Pro, iOS 15; TV 4th Gen, tvOS 15; HomePods, audioOS 15 and Airport Express w/ Airplay 2
App Store
