HDMI to Lightning converter doesn’t play video

Hello,


I recently purchased the IPhone 13 Pro Max, but I discovered that my adapter works with everything but videos. It doesn’t play or displays an error message. My iPhone 7 Plus did it just fine.


thank you.

iPhone 13 Pro Max

Posted on Oct 3, 2021 2:27 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 4, 2021 2:32 PM

Hi there, Ahtes!


Thanks for stopping by the Apple Support Communities. We understand that while using a lightning to HDMI adapter from your iPhone, videos are not working. We're happy to help!


First, check out the specific requirements and set up needed to connect your devices to your TV with About Apple Digital AV Adapters for iPhone, iPad, and iPod touch - Apple Support. Then, check out the "Get Help" section, which we've included below:


"Get help


Find out what to do when you have the following issues.


If you see video but can't hear audio


Make sure that you're using a Digital AV adapter (which has an HDMI port). If you're using a VGA adapter, it doesn't carry audio signals. To hear audio with a VGA adapter, you need to connect to the headset jack on your TV, monitor, projector, or stereo.


If an app doesn't display video or play audio


The app might not be compatible with your adapter. Check compatibility on the app's info page in the App Store or contact the developer.


If an alert says that an HDCP-compatible device is required


Your content might not be compatible with your adapter. Movies, TV shows, and certain streaming video apps require High-Bandwidth Digital Content Protection (HDCP). If you try to play these movies, shows, and streaming videos using a non-HDCP digital connection—like the Apple VGA Adapter—an alert will ask for an HDCP-compatible device.


If you need help with other issues


  1. Disconnect and reconnect your adapter from your iPhone, iPad, or iPod touch and from your TV, monitor, or projector.
  2. Make sure that your VGA or HDMI cable works, since the issue could be with the cable.
  3. Remove any VGA or HDMI extension cables or converters. Accessories that convert a VGA or HDMI signals to different video formats (DVI, Composite, Component) aren't compatible.
  4. Make sure that you have the latest version of iOS.


For more help, contact Apple Support, to set up service for your:


Have a great day!

1 reply
Question marked as Top-ranking reply

Oct 4, 2021 2:32 PM in response to Ahtes

Hi there, Ahtes!


Thanks for stopping by the Apple Support Communities. We understand that while using a lightning to HDMI adapter from your iPhone, videos are not working. We're happy to help!


First, check out the specific requirements and set up needed to connect your devices to your TV with About Apple Digital AV Adapters for iPhone, iPad, and iPod touch - Apple Support. Then, check out the "Get Help" section, which we've included below:


"Get help


Find out what to do when you have the following issues.


If you see video but can't hear audio


Make sure that you're using a Digital AV adapter (which has an HDMI port). If you're using a VGA adapter, it doesn't carry audio signals. To hear audio with a VGA adapter, you need to connect to the headset jack on your TV, monitor, projector, or stereo.


If an app doesn't display video or play audio


The app might not be compatible with your adapter. Check compatibility on the app's info page in the App Store or contact the developer.


If an alert says that an HDCP-compatible device is required


Your content might not be compatible with your adapter. Movies, TV shows, and certain streaming video apps require High-Bandwidth Digital Content Protection (HDCP). If you try to play these movies, shows, and streaming videos using a non-HDCP digital connection—like the Apple VGA Adapter—an alert will ask for an HDCP-compatible device.


If you need help with other issues


  1. Disconnect and reconnect your adapter from your iPhone, iPad, or iPod touch and from your TV, monitor, or projector.
  2. Make sure that your VGA or HDMI cable works, since the issue could be with the cable.
  3. Remove any VGA or HDMI extension cables or converters. Accessories that convert a VGA or HDMI signals to different video formats (DVI, Composite, Component) aren't compatible.
  4. Make sure that you have the latest version of iOS.


For more help, contact Apple Support, to set up service for your:


Have a great day!

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HDMI to Lightning converter doesn’t play video

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