Sound email notification

GaryJG,

We appreciate you providing us with those details.

To help us get a better understanding of the issue, we’d like to ask a few more questions.

1. Do you use multiple email accounts with the Mail app? If so, do you experience the same behavior with all accounts?
2. Since you mentioned that this began after updating to iOS 15, can you let us know if you have a Focus set up, or if notifications were previously muted? More about that here: Use notifications on your iPhone, iPad, and iPod touch
3. Since experiencing this behavior, has your device been restarted? If so, does restarting correct the issue temporarily? Restart your iPhone

Take care!

Sorry, I replied before completing...

Once in Customize Notifications, go to iCloud. Switch Alerts on. The moment you do that, your Alert sound preference shows up. Send a sample email to yourself. Should work now. Did for me, after a week of trying.

Hello GaryJG,

We understand that you're not getting sound notifications when you receive an email, and we'd like to check into this with you.

Just to confirm, are you using the Apple Mail app? Do you receive sound notifications for other apps without an issue?

If you go to Settings > Notifications > Mail > Sounds, is an alert tone or ringtone selected there?

You can also find some good information about managing notifications here: Change notification settings on iPhone

If you go to Settings > Sounds & Haptics > New Mail, is that set to "None" at this time? Change iPhone sounds and vibrations

Thanks!

Gary, I hope the following will work. I also had the same problem (until 5 minutes ago). Try this: Go to Settings/Notifications/Mail. Then go to Customize Notifications.