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Ginger1998 Author

Level 1

4 points

MY IPHONE 11 IS UNRESPONDn it is locked

How can I get my iPhone to work the app on the screen when touching them they are lock and I can not get them to work to answer a call or do anything on my iPhone.

iPhone 11, iOS 14

Posted on Oct 3, 2021 8:14 PM

Top-ranking reply

Axel Foley

Level 10

149,484 points

Posted on Oct 3, 2021 9:07 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

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MY IPHONE 11 IS UNRESPONDn it is locked

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