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Level 1

4 points

New update

Hello.

The new update downloaded but did not install and there is no install prompt. How to solve this issue?

thanks

iPhone 8

Posted on Oct 3, 2021 9:14 PM

Top-ranking reply

Level 10

195,401 points

Posted on Oct 3, 2021 9:38 PM

HNHYG Said:

"New update Hello. The new update downloaded but did not install and there is no install prompt. How to solve this issue? thanks"

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Why the Issue?:

There is an error connecting to Apple's servers.

To Check for Updates:

Use a Computer and Ethernet:

Start with attempting an update through use of a computer. If you cannot use Wi-Fi, then use Ethernet. Go Here: Update your iPhone Using a Computer - User Tip. On the computer, you would connect it through Ethernet, going directly into your router. For a Mac (or PC) that does not have Ethernet, this would be the adapter to use: Belkin USB-C to Gigabit Ethernet Adapter - Apple

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