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mesposito1 Author

Level 1

6 points

iphone 13 wifi and 4G not working

I have the new iPhone Pro Max.

I have left my working office after being connected to their internet to see that my 4G wasn't working. When I got home my internet also doesn't work.

The symbols still come up on the top bar showing that I am connected but I am unable to do anything.

I have tried turning my phone on and off and nothing has resolved this.

iPhone 13 Pro Max, iOS 15

Posted on Oct 4, 2021 9:49 AM

Top-ranking reply

ManJor

Community Specialist

Posted on Oct 5, 2021 9:54 AM

Hey there, mesposito1!

We appreciate you reaching out on Apple Support Communities. From your post, it looks like your Wi-Fi and cellular data aren’t working on your new iPhone. We’d be happy to help out!

Depending on the message you’re receiving when you have no cellular signal, one of the following articles can help:

It’s important to note, that if you haven’t reached out to your carrier to let them know that you changed devices, you’ll want to do that prior to completing these steps.

Once complete, let’s follow the steps for your Wi-Fi here:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

Cheers!

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iphone 13 wifi and 4G not working

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