App no longer supported

Hi I've recently got a new iphone, I hadn't noticed that an app "My Media" had stopped being able to update with the release of a new iOS, I'm thinking maybe since 14 or 15 it's stopped updating. I've set up my new phone but can't download the app on my new phone. The app won't open on my old phone either but still has an icon, I haven't yet cleared/ reset the old phone in case there is a way of accessing the photos I had saved within the app. Does anyone know of anything I can use? I'm getting to the point where I'll need to blank it to give to my daughter. (If it makes any difference the old phone is an iphone 11 and I think it's running ios15 now.)


Thanks

Posted on Oct 4, 2021 10:25 AM

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2 replies

Oct 5, 2021 10:42 AM in response to J_GRAHAM84

Hey there J_GRAHAM84,


Thanks for reaching out to Apple Support Communities. We’ll be happy to provide some guidance on the issue you’re having using My Media app.


What happens when you try to download the app? Do you get any errors? The steps in this link can help with being unable to download it:


If you can’t download or update apps on your iPhone or iPad


Follow the steps in this link if you’re unable to use the app as expected on your other iPhone:


If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


If the issues continue, you’ll need to contact the app developer with the steps here:


How to contact an app developer


Take care.

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App no longer supported

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