iTunes help!

Question

Level 1

4 points

iTunes help!

I've been using Apple/Mac since 2006, and had ALL my music in iTunes,, and downloaded ALL my cds into iTunes. Now I can't find any of it. I know it is still on my current iPhone b/c it will show up like one of the songs is playing. But I can't figure out how to get all the music on my current MacBook Air laptop. I've tried so many ways to contact Apple support but zero help. I also saw where others had asked the same question, but there was not an option to see any answers? PLEASE HELP!

iPhone 7, iOS 14

Posted on Oct 4, 2021 2:42 PM

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Answer 1

Top-ranking reply

brbo

Level 8

35,674 points

Oct 5, 2021 12:03 AM in response to swhitegsp

Hi swhitegsp,

Welcome to the Apple Community,

where some of us do our best to help each other troubleshoot.

This article may help find those CD files .

View files and folders in Files on iPhone:

(NB: Scroll to "Find a specific file" or folder)

https://support.apple.com/en-au/guide/iphone/iphc61044c11/14.0/ios/14.0

Wondering which Operating System is on your MacBook Air.

Apple support has articles online that can guide you.

You might want to browse these articles, and choose what works for you.

What happened to iTunes?

https://support.apple.com/en-us/HT210200

Download previous iTunes Store purchases in Music on Mac

https://support.apple.com/en-au/guide/music/musf4e9226b/mac

Connect iPhone and your computer with a cable

https://support.apple.com/en-au/guide/iphone/iph42d9b3178/14.0/ios/14.0

Transfer files between iPhone and your computer

https://support.apple.com/en-au/guide/iphone/iphf2d851b9/14.0/ios/14.0

OR

Sync content between your Mac and iPhone or iPad.

(NB If you delete a file on one device it will also delete from the other next time you sync.)

(NB: Choose your Mac Operating system at the top for accurate info:)

https://support.apple.com/en-au/guide/mac-help/mchlde9a31f1/mac

Or

Use iCloud Drive to store documents on your Mac, iPhone and iPad

(NB: Choose your Mac Operating system at the top for accurate info:)

https://support.apple.com/en-au/guide/mac-help/mchle5a61431/mac

Hope this helps you get organised with your music files on your Mac :)

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Answer 2

brbo

Level 8

35,674 points

Oct 6, 2021 6:52 PM in response to swhitegsp

Thank you for replying, and for trying some of the suggestions.

Wondering if the files are stored in a different location on you Mac, than where the Music app looks for them ?

Eg:

Change where your music files are stored on Mac:

By default, your music is stored here:

Home/Music/

You can change where your music files are stored.

Important: For best results, don’t change the location of the Music folder or the folders inside it.

https://support.apple.com/en-au/guide/music/mus69248042d/mac

You may want to try searching for music files in a Finder window :)

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Answer 3

swhitegsp Author

Level 1

4 points

Oct 5, 2021 8:49 PM in response to brbo

Well I wish I could say any of it worked, but nothing did! I spent MORE hours trying to navigate and fix this issue with ZERO luck. I have to say I wish I'd NEVER decided on going with Apple products at this point! So incredibly frustrating! I also tried to get an appointment with the closest Apple store for help and it kept saying things like "error in responding" or something along that line. I'm extremely frustrated, and have spent SOOOO many hours of my very limited time on this issue. I wish I could just TALK or communicate with an Apple representative! I also tried THAT route, but it also came back with an "error code".. Convenient.. :(

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