Error connecting to the apple id server

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Level 1

4 points

Error connecting to the apple id server

I am unable to log into itunes, the app store or iCloud. The last OS I have is Catalina 10.15.7. Unable to update to the latest OS because of this error. Every time I try to log into itunes/app store/iCloud I get the same error message, " There was an error connecting to the Apple ID Server". I checked and there are no issues with the apple server. Date, time of day and geographical location are correct. Unable to connect even in safe mode. I do not have a VPN. There are no internet issues in my area. I can access itunes/app store/iCloud via wifi on my iphone and ipad. Any suggestions on how to fix this issue with my iMac?

iMac 21.5″, macOS 10.15

Posted on Oct 4, 2021 5:11 PM

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Answer 1

Jeff_W.

Community Specialist

Oct 5, 2021 2:05 PM in response to A50d

Thanks for posting in the Apple Support Communities A50d,

We understand you're getting an error when trying to update your Mac, or access services connected to your Apple ID, despite not having any issues with the same features on your iPhone and iPad.

You've taken some great steps so far, the following page offers a few additional steps that may lead to a solution: If an error occurred while updating or installing macOS

We hope this helps!

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Answer 2

Old Toad

Level 10

216,388 points

Oct 5, 2021 3:08 PM in response to A50d

Boot into Safe Mode and try accessing the App Store from there.

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Answer 3

SnickZ.

Community Specialist

Oct 14, 2021 5:25 AM in response to A50d

Hi A50d,

Did you also boot your Mac into Recovery Mode, run a Disk Repair, and try the install again after?

How to repair a Mac disk with Disk Utility

If you're still unable to update, and continue getting a "Cannot connect" message in the App Store, the best path forward will be to contact Apple Support.

Cheers!

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Answer 4

A50d Author

Level 1

4 points

Oct 13, 2021 5:01 PM in response to Old Toad

Thanks for the suggestion. Tried it. Didn't work. Still getting the same error message even in safe mode.

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Error connecting to the apple id server

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