Network Solutions web provider

Is the email regarding a change in the SSL certificate for Network Solutions Apple customers real? Do I need to delete my email accounts and re-install them using a different incoming and outgoing mail servers, etc? I cannot find anything at the NS site where I can check my web mail about it.

Here is a typical excerpt from the several emails I have gotten:

Before October 6th 2021, Apple device users will need to:

1. Remove your email account from your device. *Note: Prior to removing your account, verify you are not using POP

as you may lose content. Refer to our Help Center below for more information.

2. Setup your email account on your device using the server settings as shown below:

a. Incoming Mail Server: mail6.hostingplatform.com

b. Outgoing Mail Server: mail6.hostingplatform.com

The email does not distinguish among Apple devices and states that it only affects Apple users, not android or windows.

I'd welcome anyone's expert take on this. The emails look authentic but some of the wording is off just enough to make me suspicious. Thanks

MacBook Pro with Touch Bar

Posted on Oct 4, 2021 8:19 PM

Top-ranking reply

James Banks1

Level 1

9 points

Posted on Oct 18, 2021 7:27 AM

Hi TW2210, I got the same email at all of the addresses for my Network Solutions POP email accounts. The way Netsol handles this is terrible and wasted an afternoon of my time hunting down information when the solution is actually straightforward and didn't involve deleting any accounts. The deadline to change my accounts was today, and everything is working smoothly with no emails lost. Details:

The emails Netsol sent all stated simply that the incoming and outgoing servers needed to be updated to new addresses before 10-18-2021. However, the servers in the emails were clickable links. Clicking them took me to a page in Safari stating that these servers were not to be trusted -- which of course made me think they were phishing lures.

I logged in on Network Solutions' site and hunted around for information. This led me to the horrible, confusing help page they have for Apple devices with hard-to-follow instructions claiming that accounts needed to be deleted, emails moved, etc. I read these multiple times and couldn't make heads or tails of why any of this was needed. Finally, I checked all 4 of my Netsol email addresses and confirmed that they had all received the same Netsol email, and decided to just go with the email instructions to simply change the incoming and outgoing servers.

I changed the server names on my 2 Macs, 2 iPhones, and iPad. All was working fine 2 days before the deadline, and everything is working fine post-deadline, which is today, October 18. I did not have to change passwords, SSL settings, ports, or anything. And the same messages that were left on the server were present at the new server address. No issues, no errors.

FYI on POP: All of my email clients are set up to leave messages on the server for 30 days before deleting them, and all sent mail is bcc'd to the sender. This gives me a pseudo-IMAP setup and the ability to retrieve the most recent emails online if needed. And all of the downloaded emails on the desktop are backed up daily. As I said, the 30 days of emails for each email account were still present on the servers after I made the server name changes.

I hope all of this helps! And, very poor job, Netsol!

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