You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Antstxs Author

Level 1

4 points

MACBook Pro keycaps quickly wearing away

Is apple aware of the poorly made keycaps on the new MacBook Pros?

I think it is rather disgusting that Apple should put cheaply made keycaps on their new very expensive MacBook 15 and 16" 2019 and 2020 models. I have quite a few MacBooks Pro and within months the lettering on the keycaps started to wear off.

I also have a bunch of Dell and IBM laptops and not one of them have a smudge on their keycaps.

Is apple willing to send me new sets of keycaps for my existing worn keys?

MacBook Pro 16″, macOS 10.15

Posted on Oct 5, 2021 12:10 AM

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

188,736 points

Posted on Oct 5, 2021 8:12 AM

Antstxs wrote:

Is apple aware of the poorly made keycaps on the new MacBook Pros?

I think it is rather disgusting that Apple should put cheaply made keycaps on their new very expensive MacBook 15 and 16" 2019 and 2020 models. I have quite a few MacBooks Pro and within months the lettering on the keycaps started to wear off.

I also have a bunch of Dell and IBM laptops and not one of them have a smudge on their keycaps.

Is apple willing to send me new sets of keycaps for my existing worn keys?

you can submit your Apple Feedback http://www.apple.com/feedback

Contact the corporate office https://www.apple.com/contact/

Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service

Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095

View in context

MACBook Pro keycaps quickly wearing away

Similar questions