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STAIN GATE Mac Book Pro 14" 2021, Still has same keyboard Screen Marks Stain Gate Issue

Yet again just like on my 2015 MBP my brand new 2021 14inch Mac Book has begun getting the keyboard imprints on the screen. Laptop has been in my possession for 3 days hasn't left my desk yet and already seeing the marks appearing. Which everyone whose experienced this will know eventually progresses to permanent "Key Cap Shaped" marks on the display rendering it unusable.


A £3,000 + machine and still the same problems as 2015. Apple clearly haven't learnt their lesson and are now going to get a fresh claim from myself every time I can't a new stain meaning a new screen replacement out of the pockets. So sick this awful design process.

MacBook Pro (2020 and later)

Posted on Dec 4, 2021 9:24 AM

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Question marked as Top-ranking reply

Posted on Dec 4, 2021 9:44 AM

MattAllsop wrote:

Yet again just like on my 2015 MBP my brand new 2021 14inch Mac Book has begun getting the keyboard imprints on the screen. Laptop has been in my possession for 3 days hasn't left my desk yet and already seeing the marks appearing. Which everyone whose experienced this will know eventually progresses to permanent "Key Cap Shaped" marks on the display rendering it unusable.

A £3,000 + machine and still the same problems as 2015. Apple clearly haven't learnt their lesson and are now going to get a fresh claim from myself every time I can't a new stain meaning a new screen replacement out of the pockets. So sick this awful design process.



You have 14-days to return for a full refund

Returns & Refunds - Shopping Help - Apple

https://www.apple.com/shop/help/returns_refund


submit your Apple Feedback https://www.apple.com/feedback/


You can Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/



Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232




Similar questions

4 replies
Question marked as Top-ranking reply

Dec 4, 2021 9:44 AM in response to MattAllsop

MattAllsop wrote:

Yet again just like on my 2015 MBP my brand new 2021 14inch Mac Book has begun getting the keyboard imprints on the screen. Laptop has been in my possession for 3 days hasn't left my desk yet and already seeing the marks appearing. Which everyone whose experienced this will know eventually progresses to permanent "Key Cap Shaped" marks on the display rendering it unusable.

A £3,000 + machine and still the same problems as 2015. Apple clearly haven't learnt their lesson and are now going to get a fresh claim from myself every time I can't a new stain meaning a new screen replacement out of the pockets. So sick this awful design process.



You have 14-days to return for a full refund

Returns & Refunds - Shopping Help - Apple

https://www.apple.com/shop/help/returns_refund


submit your Apple Feedback https://www.apple.com/feedback/


You can Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/



Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232




Dec 4, 2021 10:08 AM in response to leroydouglas

Unfortunately returning the device is not an option as I require the device to do my work and having invested a lot into ecosystem locked applications. Making a move away from that isn't feasible plus my older device is no longer in my possession and moving to prior MBP models isn't a sensible move.

So instead of posting an unhelpful derivative comment kindly keep off this post thanks. I am only looking to share resources with others experiencing the same issues with the MBP thanks.

STAIN GATE Mac Book Pro 14" 2021, Still has same keyboard Screen Marks Stain Gate Issue

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