iPhone delivery stolen from letterbox

After waiting for my iPhone 13, DPD left it protruding from the letterbox . I came down and it was not there (surprise?). Apple manager Joy refused to expedite a new delivery. Still being charged £1349.00

iPhone 13 Pro Max

Posted on Oct 5, 2021 4:24 AM

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My new iPhone 13 Pro Max was stolen during delivery. The package arrived empty. The package for my iPhone 13 Pro Max arrived empty.
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Package theft in apartment Packages in my apartment rarely ever got stolen as my apartment has an array of Amazon lockers readily available for deliverymen to drop packages off to residents. This time was an exception however. I put in an order for an Apple pencil and an iPad Air on the 17th of May. Upon having checked out my order, I was notified that it would take Apple approximately 4-5 weeks for them to ship the iPad itself as there were supply chain issues (or so I was told), and so the only item according to Apple that would ship the day after (May 18th) would be the Apple pencil. Fast forward to May 18th, I received a text message from Apple telling me that they've shipped my order. I immediately headed over to the concierge/reception to ask for my package, as I did not receive an email from the Amazon Hub telling me that I have a package inside a locker to pickup (the front desk is also a place where delivery men would drop off packages). To my surprise, reception couldn't seem to locate the package. Puzzled, I headed over to the UPS website and tried tracking down the package, where the website showed that the package was indeed delivered to the correct address and was even signed under the super's name. I started panicking and realized that another tenant had mistaken my package for theirs or have intentionally stolen it. I called Apple support and they were more than willing to send out a replacement package the day after. I am now NERVOUSLY waiting for the arrival of my iPad Air. What are the chances of another tenant stealing it from the lobby, given that the UPS driver couldn't be inclined to use the Amazon locker to safely deliver packages and Apple happily shipping a replacement item if a repeat incident were to occur?
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My unboxed iphone is lost Hello. I have very sensitive question. One month ago I have ordered 13 mini from apple.com with delivery and the parcel was received by one of my colleagues at work. The parcel was lost. Is it possible to find out its location if it is turn on and someone is using it?
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2 replies

MrBill3

Level 10

104,422 points

Oct 5, 2021 4:34 AM in response to Applebiten

Hello,

File a claim with DPD.

2. Update your order status: Order Status

Good luck.

Oct 5, 2021 7:22 AM in response to Applebiten

Not sure why you expect Apple to expedite a replacement? They didn't have anything to do with the phone being stolen out of your mailbox. And Apple isn't responsible for the phone once it's been handed over to the shipper.

Whether you have a claim with DPD or not is between you and them. File a police report as well.

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iPhone delivery stolen from letterbox