Full signal 4G but no actual data/network

Question

Level 1

4 points

Full signal 4G but no actual data/network

Whenever I enter the basement carpark of my apartment which does not have any signal, and come out of the basement to get full bars on 4G, the data/network somehow doesn’t actually work.

My iphone still wouldn’t have any data/network despite turning on and off mobile data, or turning on and off airplane mode many times repeatedly.

This would be the case throughout and the only way to fix this is to actually power off my phone altogether and power it back on again.

It happens way too often and I am just curious as to why? What is the actual reason behind this?

iPhone X, iOS 14

Posted on Oct 5, 2021 8:29 AM

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Answer 1

jdo_apple

Community Specialist

Oct 6, 2021 9:32 AM in response to aaren33

Hello aaren33,

Thanks for reaching out to Apple Support Communities. We've reviewed your question and it looks like you lose cellular connectivity on your iPhone when you go into an area of low or no signal, then out of it. It's understandable that you'd want this resolved, so allow us to assist with that. Please start by taking a look here: If you see No Service or Searching on your iPhone or iPad. While you may or may not see the specific messages this article indicates, the steps are appropriate for this situation.

If you have follow-up questions, please let us know. We're here for you. Have a fantastic day!

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Answer 2

bailier

Community Specialist

Oct 7, 2021 10:09 AM in response to aaren33

Thanks for getting back with us, aaren33. As you've taken the steps in the article we provided, but the issues persist, it would be good to have this investigated further. We want to make sure you reach the right team for help with your iPhone. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.

Thank you for participating in the Apple Support Communities and have a wonderful day.

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Answer 3

aaren33 Author

Level 1

4 points

Oct 6, 2021 6:09 PM in response to jdo_apple

Hi jdo,

Thank you for your reply.

Yes I have done before all of the steps as found in the link you provided. The thing is I have to constantly do those steps as I enter the basement carpark almost everyday. My iPhone is up to date with the latest software and I have another device that uses the same carrier service and it never requires a restart. I have never dropped this phone and I have strong bulky protective casing just to be safe. This phone is only 3 yrs old.

This issue only started happening a few months back.

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Full signal 4G but no actual data/network

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