Gift card

How come when it says I have 10 dollars on the store,I have 0 on the Website and I have signed of of the account multiple times and yet it stays the same

iPhone 11, iOS 15

Posted on Oct 5, 2021 9:19 AM

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Question marked as Top-ranking reply

Posted on Oct 5, 2021 9:26 AM

Apple Cash and your Apple ID balance are 2 different things. They are not connected.


You can transfer balance from Apple Cash to your Apple ID's balance, but the reverse is not possible.


You have $10 dollars in gift card credit balance on your Apple ID.

You have no balance on your Apple Cash account.


Link 1-> Manage your Apple Cash account - Apple Support

Link 2-> Check your Apple ID balance - Apple Support

11 replies
Question marked as Top-ranking reply

Oct 5, 2021 9:26 AM in response to SS_J03

Apple Cash and your Apple ID balance are 2 different things. They are not connected.


You can transfer balance from Apple Cash to your Apple ID's balance, but the reverse is not possible.


You have $10 dollars in gift card credit balance on your Apple ID.

You have no balance on your Apple Cash account.


Link 1-> Manage your Apple Cash account - Apple Support

Link 2-> Check your Apple ID balance - Apple Support

Oct 7, 2021 12:25 PM in response to SS_J03

Looks like that particular in-app purchase does not allow payment with the gift card balance, or there is something preventing the purchase. As I said, make sure you have a verified payment method. If they stopped being verified for any reason it will cause issues with purchases even if you do have balance in your account.

Link-> What you can buy with your Apple ID balance - Apple Support


Link-> Can’t buy in app items using gift cards - Apple Community

Oct 7, 2021 8:23 AM in response to SS_J03

You have$10 in your account. How much is the item you wish to buy? Do note prices in the iTunes and & App stores are before taxes. So if you are trying to buy a $9.99 item, then you need to add the sales tax as defined in your region to the price.


If the price of the item + taxes is more than $10, it won't let you buy it.


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Gift card

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