Big Sur 11.6 and Logitech Brio webcam issues

Since I upgraded to Big Sur 11.6 my Logitech Brio webcam only works half the time - MacbookPro doesn't recognize the camera. How can I fix this?

MacBook Pro 13″, macOS 11.6

Posted on Oct 5, 2021 5:19 PM

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Question marked as Top-ranking reply

Posted on Oct 6, 2021 12:58 PM

Hello patriciafromnewtown,



Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are having an issue with your Logitech camera and your MacBook Pro. If you haven't already, please check your Logitech software and firmware for this camera and test again:



Downloads - BRIO 4K Pro Webcam - Logitech Support + Download

Logitech Keyboard, Presentation and Mice Software - macOS 11 (Big Sur) Compatibility - Logitech Support + Download



You can figure out if unexpected behavior is related to a user file or setting by trying to reproduce the issue from another user account. This process includes creating a new user account, logging in to it, and testing for the issue.



Set up users, guests, and groups on Mac



Cheers!

1 reply
Question marked as Top-ranking reply

Oct 6, 2021 12:58 PM in response to patriciafromnewtown

Hello patriciafromnewtown,



Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are having an issue with your Logitech camera and your MacBook Pro. If you haven't already, please check your Logitech software and firmware for this camera and test again:



Downloads - BRIO 4K Pro Webcam - Logitech Support + Download

Logitech Keyboard, Presentation and Mice Software - macOS 11 (Big Sur) Compatibility - Logitech Support + Download



You can figure out if unexpected behavior is related to a user file or setting by trying to reproduce the issue from another user account. This process includes creating a new user account, logging in to it, and testing for the issue.



Set up users, guests, and groups on Mac



Cheers!

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Big Sur 11.6 and Logitech Brio webcam issues

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