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nourdine48 Author

Level 1

4 points

face id is disabled

Just bought an iPhone 13pro. While completing the set up, I am getting an error saying that Face ID cannot be enabled due to an issue with the TrueDepth camera

iPhone 13 Pro

Posted on Oct 5, 2021 5:56 PM

Best reply

Limnos

Level 10

411,265 points

Posted on Oct 5, 2021 8:44 PM

If you just have issues with Face ID not working properly, read this document:

'If Face ID isn't working on your iPhone or iPad Pro', click here --> https://support.apple.com/HT208114

If an alert says Face ID has been disabled on your iPhone or iPad Pro, this document deals with that specific issue:

"If an alert says Face ID has been disabled on your iPhone or iPad Pro", click here --> https://support.apple.com/HT208186

If none of the above has a solution it is under warranty, or another consideration:

Apple Store Returns & Refunds. Click here to read --> http://www.apple.com/shop/help/returns_refund - For the USA "You have 14 calendar days to return an item from the date you received it." The return terms may be different in some countries.

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