Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

This Apple ID is not valid or not supported.

Hello,

I am trying to reset the password on one of my iPads, and I'm getting this message "This Apple ID is not valid or not supported."


Help


iPad mini 4 Wi-Fi

Posted on Oct 5, 2021 11:13 PM

Reply
Question marked as Best reply

Posted on Oct 6, 2021 3:18 AM

Error messages:

- Cannot reset password

- This Apple ID is either not valid or not supported.


There is no Apple Support document specifically addressing these messages that I can find but these links have been Recommended by Apple ( https://discussions.apple.com/thread/7417834 ) and others with this problem:


If your Apple ID is locked or disabled --> https://support.apple.com/HT204106


Contact Apple for help with Apple ID security --> https://support.apple.com/HT204169



2 replies
Question marked as Best reply

Oct 6, 2021 3:18 AM in response to markspawn

Error messages:

- Cannot reset password

- This Apple ID is either not valid or not supported.


There is no Apple Support document specifically addressing these messages that I can find but these links have been Recommended by Apple ( https://discussions.apple.com/thread/7417834 ) and others with this problem:


If your Apple ID is locked or disabled --> https://support.apple.com/HT204106


Contact Apple for help with Apple ID security --> https://support.apple.com/HT204169



This Apple ID is not valid or not supported.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.