Can my subscription be ended before the next billing date

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Level 1

4 points

Can my subscription be ended before the next billing date

In order to upgrade my Ancestry account, I needed to cancel the Ancestry subscription from iTunes/App store. Because the subscription is monthly, my account is showing as still active until the next billing date. Therefore Anscestry can’t upgrade my account until then (which would be November 2). Is there a way that Apple can cancel my Ancestry account right now instead of on November 2?

Posted on Oct 6, 2021 9:38 AM

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Answer 1

Niel

Level 10

741,857 points

Oct 6, 2021 9:43 AM in response to HeidiH7

Click here and ask the iTunes Store staff for assistance.

(205831)

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Answer 2

Phil0124

Level 10

217,424 points

Oct 6, 2021 9:44 AM in response to HeidiH7

Yes. You need to contact Apple support in the link provided in the support document you posted from, and they can terminate the subscription before it ends normally.

Or click here-> contact Apple Support

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Can my subscription be ended before the next billing date

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