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JMN7542 Author

Level 1

15 points

iMessage not working on new iPhone 13

I transferred my iPhone 11 to my new iPhone13 but I'm still not receiving iMessages on the new phone - I've tried testing and it seems to be coming from my email address instead of my phone number?

iPhone 13 Pro

Posted on Oct 6, 2021 10:28 AM

Top-ranking reply

Sharon_419

Community Specialist

Posted on Oct 7, 2021 10:29 AM

Hey JMN7542,

Thank you for using the Apple Support Communities! Congratulations on your new iPhone 13! We understand you're unable to use iMessages so let's get you the help needed to get things working.

Based on your description, it sounds like your phone number isn't activating with iMessage. Navigate to Settings > Messages, and see if there is an alert that relates to activation failure. If you do see one there, please follow each step in this article: If you can’t turn on or sign in to iMessage or FaceTime

Keep us posted if you need more help with this issue after that.

Best regards.

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iMessage not working on new iPhone 13

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