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Yesterday I used the iPad and after finishing it closed and today I turned it on suddenly the activation lock appeared and I don't know what the reason is, unfortunately I forgot the password because the iPad is very old but I remember the email is ***@outlook.com
Please help, from the respected Apple support team in resolving the activation lock issue
Thank you
[Email Edited by Moderator]
Start here:--> If you forgot your Apple ID password – Apple Support (AU)
keeping in ming that:
If you are talking about "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support
Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.
You can also take a look at this support article:--> How to remove Activation Lock - Apple Support
Regards
Giulio
Start here:--> If you forgot your Apple ID password – Apple Support (AU)
keeping in ming that:
If you are talking about "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support
Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.
You can also take a look at this support article:--> How to remove Activation Lock - Apple Support
Regards
Giulio
Unfortunately, I can't unlock the iPad now, so I can't get the serial number because the problem now in the iPad is the activation lock and I forgot the password, but I only remember the email. Please call me at 00201111514338 - Egypt
I am the original and only owner of the iPad, but I explained to you the problem that suddenly and without doing anything wrong, when I turned on the iPad today, the screen appeared on the activation lock without any action from me and I informed you that I only forgot the password, but I remember the email is ******@outlook.com
, which is so I hope to intervene to solve the problem quickly
I hope that there is credibility for me when I send the assistant request instead of doubting, I just forgot the password
[Email Edited by Moderator]
Sorry, neither we, just users like you, nor Apple will contact you.
Re-read the explanation I posted in my previous reply.
Regards
Giulio
I forgot the password for my iPad please help as the iPad is very old version
