my iPad was given to me by my company. The person who has it before me has left the company and we have had ZERO luck in contacting them at all to receive their information regarding the Activation Lock....PLEASE HELP!!!
iPad Pro 9.7-inch WiFi
How to remove activation lock: https://support.apple.com/en-us/HT201441
Ideally your company would use a MDM (device management) service so that this does not happen. Your best bet is to have the previous user unlock the device. Short of that, with the proper ownership documentation, Apple may assist. Otherwise, the device is unusable.
How to remove activation lock: https://support.apple.com/en-us/HT201441
Ideally your company would use a MDM (device management) service so that this does not happen. Your best bet is to have the previous user unlock the device. Short of that, with the proper ownership documentation, Apple may assist. Otherwise, the device is unusable.
Sadly, as described, the iPad is (and will likely remain) useless to you.
Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Turn off Activation Lock – Apple Support
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.
If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock:
How to remove Activation Lock - Apple Support & start an Activation Lock support request.
Do NOT have activation Lock Code
