Screen time not showing

My screen time hasn’t been showing since the iOS 15 update. I tried updating to iOS 15.0.1 but it still doesn’t work it just shows this screen and doesn’t load at all. Is it just happening to me?

Posted on Oct 6, 2021 7:02 PM

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6 replies

Oct 7, 2021 1:13 PM in response to erikaaaaaaym

Hello Erikaaaaaaym,


Thank you for using Apple Support Communities. Based on your post, the Screen Time report isn't showing your activity. We'll do our best to assist.


Have you recently disabled and then re-enabled the Screen Time features by chance? We ask because when you disable the feature and then set it up again, it won't remember the previous information and will only provide you with the information that's currently stored for that use. (Hoping that makes sense.)


Make sure you've set up Screen Time correctly: Use Screen Time on your iPhone, iPad, or iPod touch


If you haven't toggle off Screen Time recently, then we'd recommend to close the Settings app: Close an app on your iPhone or iPod touch

Restart your iPhone normally and test it out again.


Should it persist, let us know and we'll continue to help out.


Cheers!

Oct 13, 2021 7:29 AM in response to erikaaaaaaym

Hi Erikaaaaaaym,


You're welcome for the tips! If they haven't solved this for you yet, then we'd confirm how many days it doesn't reflect the Screen Time usage. Does it persist when you check the usage for the day before? Meaning, Tuesday, October 12th?


At this point, with the information you know, it would be best to contact Apple directly: Get Support


Wishing you well, take care.

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Screen time not showing

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