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Adding Outlook email to iPad Air

I had outlook mail account on my iPad without issue. My Samsung phone said it needed to access my email and since then I cannot add my outlook mail account to my iPad Air. I have other email addresses without issue - but can't get this to load. HELP



iPad Air Wi-Fi

Posted on Oct 6, 2021 11:14 PM

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Posted on Oct 7, 2021 6:08 AM

Are you attempting to install/use the Outlook App - or are you adding your Outlook email account to the native Mail App?


In common with many other Mail providers, Microsoft Outlook and Hotmail accounts now use App Specific Passwords to access IMAP or POP3 mailboxes.


The Mail App on each of your devices, such as your iPad, requires a unique password to be generated from within the Microsoft account. To do so, you’ll need to sign-in to your Microsoft account from a we-browser. Note that the system generated App Specific password will intentionally differ from your Microsoft account password - and can only be used to access your Microsoft mail.


More information about Microsoft’s App Specific Passwords can be found here:

https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944

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Question marked as Top-ranking reply

Oct 7, 2021 6:08 AM in response to mgmvault

Are you attempting to install/use the Outlook App - or are you adding your Outlook email account to the native Mail App?


In common with many other Mail providers, Microsoft Outlook and Hotmail accounts now use App Specific Passwords to access IMAP or POP3 mailboxes.


The Mail App on each of your devices, such as your iPad, requires a unique password to be generated from within the Microsoft account. To do so, you’ll need to sign-in to your Microsoft account from a we-browser. Note that the system generated App Specific password will intentionally differ from your Microsoft account password - and can only be used to access your Microsoft mail.


More information about Microsoft’s App Specific Passwords can be found here:

https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944

Adding Outlook email to iPad Air

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