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When I receive calls they frequently go directly to voicemail without ringing. I have checked Do not disturb, the silence button, have voice and data set for LTE, etc. My landline is through the Xfinity wifi. Very frustrating. What am I doing wrong?
iPhone 12, iOS 14
Hi cisco8113,
We understand the you're experiencing an issue when receiving calls as they will at times go straight to your voicemail. We'll be happy to assist. If you go to Settings > Phone > Silence Unknown Callers, is this enabled? We ask, because as noted in the following article "This blocks phone numbers that you've never been in contact with and don’t have saved in your contacts list." and "Calls from unknown numbers are silenced and sent to your voicemail, and appear in your recent calls list.":
Detect and block spam phone calls
Hope this helps!
Have a great day.
Hi cisco8113,
We understand the you're experiencing an issue when receiving calls as they will at times go straight to your voicemail. We'll be happy to assist. If you go to Settings > Phone > Silence Unknown Callers, is this enabled? We ask, because as noted in the following article "This blocks phone numbers that you've never been in contact with and don’t have saved in your contacts list." and "Calls from unknown numbers are silenced and sent to your voicemail, and appear in your recent calls list.":
Detect and block spam phone calls
Hope this helps!
Have a great day.
Thank you!!
WHEN I CALL MY IPHONE FROM MY HOME PHONE, WHICH IS PART OF THE XFINITY BUNDLE, I GO DIRECTLY TO VOICEMAIL. WHEN I AM CALLED BY SOMEONE ELSE, SOMETIMES MY IPHONE RINGS, OTHER TIMES IT GOES DIRECTLY TO VOICEMAIL.
