You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
My iPhone keeps converting all of my PNG files to JPEG. Is there going to be a solution for this anytime soon? It’s getting old, and it’s been an ongoing situation for a long time. Numerous threads about this situation and I have yet to find a fix.
iPhone 12 Pro Max, iOS 15
This seems to go back to the beginning of iPhone. It seems that you either need a different device, or you need the developers of the apps you use to update their apps to allow access to the Files app.
FYI, Apple is not here. We're just users like you. If you would like to give Apple feedback, you can do so at www.apple.com/feedback
This seems to go back to the beginning of iPhone. It seems that you either need a different device, or you need the developers of the apps you use to update their apps to allow access to the Files app.
FYI, Apple is not here. We're just users like you. If you would like to give Apple feedback, you can do so at www.apple.com/feedback
Email, Text, and I’ve used the Eraser app. Every time I save it to my phone it converts to a JPEG in photos. I can save the file to files but not all the programs I use my png files for will let me import via files so it continues to prohibit my work.
Thanks, I appreciate the response. I don’t believe it’s the apps I’m using. It even happens with PNG files that are sent to me. They were all PNG photos but over time my iPhotos have converted them. It has been happening consistently. Doesn’t matter where I get them from. If I save them to my phone they will be PNG and then a couple hours, days, or sometimes weeks later they convert to JPEG
How is it doing this? What apps are you using? How are the PNGs getting on the phone?
Apple are you ever going to respond to this?
PNG Files
