AirPods Pro bass distortion in the left AirPod

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Level 1

4 points

AirPods Pro bass distortion in the left AirPod

Whenever there is a bassy part in whichever song I'm listening to, I heart sort of like a distortion in the bass from my left AirPod Pro, I've tried listening from different apps, I've cleaned the black grill on the AirPod, I've tried changing eartips, and even tried listening from another iPhone, yet the issue still persists :(

I'm currently already in contact with support regarding another issue with my AirPods Pro, but that's with connectivity, not sound quality. I've had them for about 2 months now and I'm not really sure what to do..

iPhone 11, iOS 15

Posted on Oct 7, 2021 10:12 AM

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Answer 1

jdo_apple

Community Specialist

Oct 8, 2021 1:42 PM in response to Shak0404

Hey Shak0404,

Thanks for getting back to us. We appreciate it!

Did you get a chance to check out the article about the AirPods Pro Service program for sound issues?

At this point, we recommend that you get in touch with Apple Support team as your next step: Contact Apple for support and service

Best regards.

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Answer 2

Shak0404 Author

Level 1

4 points

Oct 8, 2021 11:22 AM in response to jdo_apple

I did make sure that there were no other bluetooth devices around. I was outside and also tried going somewhere with as little interference as possible.

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Answer 3

jdo_apple

Community Specialist

Oct 8, 2021 11:19 AM in response to Shak0404

Hey Shak0404,

We see that you're having issues with the sound quality with your AirPods Pro, and we'd like to help!

Those are some excellent steps you took on your own! We can also see that you checked out the article about AirPods Pro making static sounds.

Just to confirm, do you have any other Bluetooth enabled devices nearby? If yes, did you make sure that they're disabled?

Also, did you check out this article? AirPods Pro Service Program for Sound Issues

Please keep us updated.

Cheers!

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AirPods Pro bass distortion in the left AirPod

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