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Touch Bar is showing everything but not responding on M1 MacBook Pro Mac OS bigsur.

hii

Touch Bar is showing everything but not responding on M1 MacBook Pro Mac OS bigsur,

apple diagnostics :- no issue found,

I have done smc reset nothing work

also reinstall Mac bigsur from recovery mode nothing work

I feel depressed please help

is there any hardware issue? but in diagnostic not showing any issue..

Posted on Oct 7, 2021 11:09 AM

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Question marked as Top-ranking reply

Posted on Oct 8, 2021 11:40 AM

Greetings secret_iitian,


We understand that you are having some difficulty with the Touch Bar on your Mac, and we'd like to help. Begin by creating a new, test user account on your Mac to see if the issue remains there.


Set up users, guests, and groups on Mac


Take care.

5 replies

Oct 9, 2021 10:06 AM in response to secret_iitian

secret_iitian wrote:

It is hardware issue or not?


The best you can do on the M1 to sort your issue and determine software or hardware:


SMC reset equivalent on the M1 SoC—is Shut down, close the lid 30 secs+ , reboot as normal and test


no resolve—Try a SafeBoot https://support.apple.com/en-us/HT201262 login and test, reboot and test


if no resolve then you can expect hardware:

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country




Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232



Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service

Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095


Touch Bar is showing everything but not responding on M1 MacBook Pro Mac OS bigsur.

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