I have had a message that updates available but I cannot update my iPhone

My iPhone

iPhone 6, iOS 12

Posted on Oct 7, 2021 3:40 PM

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Question marked as Top-ranking reply

Posted on Oct 7, 2021 4:04 PM

What or which error do you see on your screen when you attempt to update your iPhone? Your iPhone 6 can only be updated to iOS version 12.5.5. If you already have iOS 12.5.5 installed on your iPhone 6 then that is as far as the iPhone 6 can be updated. If you have not updated to iOS 12.5.5 and have a notification in settings that there is an update available, then:

Make sure that each point listed below applies to your iPhone before you attempt to update the iOS version-

  • Your iPhone must have a fast Wi-Fi connection; you cannot update over cellular data or a cellular hotspot
  • The iPhone can not be in Low Power mode
  • The battery state of charge must be above 50%
  • Your iPhone must have at least 6GB or more free storage space
  • Your iPhone cannot be connected through VPN
  • You should leave the phone plugged in until it finishes updating, both to assure that it remains above 50% and to keep Wi-Fi enabled (Wi-Fi turns off when the phone sleeps if not connected to power).


Axel F.

2 replies
Question marked as Top-ranking reply

Oct 7, 2021 4:04 PM in response to gideon188

What or which error do you see on your screen when you attempt to update your iPhone? Your iPhone 6 can only be updated to iOS version 12.5.5. If you already have iOS 12.5.5 installed on your iPhone 6 then that is as far as the iPhone 6 can be updated. If you have not updated to iOS 12.5.5 and have a notification in settings that there is an update available, then:

Make sure that each point listed below applies to your iPhone before you attempt to update the iOS version-

  • Your iPhone must have a fast Wi-Fi connection; you cannot update over cellular data or a cellular hotspot
  • The iPhone can not be in Low Power mode
  • The battery state of charge must be above 50%
  • Your iPhone must have at least 6GB or more free storage space
  • Your iPhone cannot be connected through VPN
  • You should leave the phone plugged in until it finishes updating, both to assure that it remains above 50% and to keep Wi-Fi enabled (Wi-Fi turns off when the phone sleeps if not connected to power).


Axel F.

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I have had a message that updates available but I cannot update my iPhone

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