You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why is my phone locked

I purchased a phone through Apple. My carrier was T-Mobile. I switched carriers to Verizon, but they are saying my phone is locked. Why is the phone locked if I have the phone through Apple.

Posted on Oct 7, 2021 5:38 PM

Top-ranking reply

deggie

Level 10

167,363 points

Posted on Oct 7, 2021 5:39 PM

Did you pay full price and delineate that you wanted an unlocked iPhone? If not your iPhone is locked to T-Mobile, you will need to contact them to unlock it.

View in context

Why is my phone locked

Similar questions