Why is my phone locked

I purchased a phone through Apple. My carrier was T-Mobile. I switched carriers to Verizon, but they are saying my phone is locked. Why is the phone locked if I have the phone through Apple.

Posted on Oct 7, 2021 5:38 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 7, 2021 5:39 PM

Did you pay full price and delineate that you wanted an unlocked iPhone? If not your iPhone is locked to T-Mobile, you will need to contact them to unlock it.

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why is my phone locked

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.