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why when i do the Restore your iphone process why does it keep asking me for my passcode when i cannot remember it?

How do i regain my old icloud when im unable to remember my passcode

iPhone XR, iOS 15

Posted on Oct 7, 2021 5:56 PM

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Question marked as Top-ranking reply

Posted on Oct 7, 2021 6:00 PM

That is the point. During restoration your iPhone wants to ensure that it is being restored by the rightful owner of the iPhone. It, therefore, asks for your passcode. If you have forgotten the passcode to your iPhone then review this article  ➔ If you forgot your iPhone passcode

Click ➔ If you forgot your Apple ID password - Apple Support

Click ➔ If you forgot your Apple ID - Apple Support


Axel F.

3 replies
Question marked as Top-ranking reply

Oct 7, 2021 6:00 PM in response to MayaFelton

That is the point. During restoration your iPhone wants to ensure that it is being restored by the rightful owner of the iPhone. It, therefore, asks for your passcode. If you have forgotten the passcode to your iPhone then review this article  ➔ If you forgot your iPhone passcode

Click ➔ If you forgot your Apple ID password - Apple Support

Click ➔ If you forgot your Apple ID - Apple Support


Axel F.

Oct 7, 2021 5:58 PM in response to MayaFelton

It isn’t clear what passcode is the problem.


If it says the phone is disabled: See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Or watch this companion video ⬇️

If it asks for your Apple ID password: If you have forgotten your Apple ID password – Apple Support (UK)


If it asks for your backup password, You put a password on your backup, whether you remember doing so or not. That’s the only way encrypted backups get created. Either you checked Encrypt Backup, or, if you have a company email account on your phone, your Exchange administrator required it. But either way you were prompted to enter a password - twice. However, that could have been years ago; you are only prompted the first time you made an encrypted backup, you will never be prompted again until you go to restore a backup.


When you entered the backup password if you have a Mac and have Keychain enabled you were given the option of saving the password in Keychain (this is the default). So check Keychain for it.


If you haven’t erased the phone yet you can create a new backup with a new password—>About encrypted backups on your iPhone, iPad, or iPod touch - Apple Support


If neither of those work you get unlimited guesses, so try to guess what password you might have entered back when. If you are like most people it will be a password that you reused. And to speed up the process click to change the password and you will be prompted immediately.


Note that if you do NOT encrypt your computer backup then the backup will be incomplete; it will not include health data or passwords. iCloud backups are protected by default because they require your Apple ID and password to access, so this is not an issue for iCloud backups.

why when i do the Restore your iphone process why does it keep asking me for my passcode when i cannot remember it?

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