You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I bought an apple watch and the previous owner of the watch has not removed it from their phone. I can not get in contact with them, how can I activate it if I do not have their apple ID or password?

I need help setting up an apple watch and I do not have the previous owners info


Posted on Oct 7, 2021 10:49 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 8, 2021 5:09 AM

Click on this link to read "About Activation Lock on your Apple Watch" --> https://support.apple.com/HT205009


For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441


If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock or return the device for a refund or recycle it. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.

1 reply
Question marked as Top-ranking reply

Oct 8, 2021 5:09 AM in response to nathaliparedess

Click on this link to read "About Activation Lock on your Apple Watch" --> https://support.apple.com/HT205009


For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441


If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock or return the device for a refund or recycle it. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.

I bought an apple watch and the previous owner of the watch has not removed it from their phone. I can not get in contact with them, how can I activate it if I do not have their apple ID or password?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.