Entire HDD got erased by mistake
How can I reinstall the OS. There is only a grey screen and all safe modes and booting options have been tried. Cannot go beyond grey screen.
MacBook Pro, macOS 10.15
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anupg143 wrote:
Hi Kaz. Unfortunately that’s not possible as none of the booting suggestions in the support are working. I’m just getting a freeze at a grey screen. Must mention that it seems even the startup disk seems to have got erased.
A blank screen (black, gray, or blue) should appear once or more during startup.
https://support.apple.com/en-us/HT210905
If no resolve—
Can you run the user Diagnostic...not as definitive as Apple's own AST2 (Apple Service Toolkit) back bench diagnostic, but may kick out an error code.
Use Apple Diagnostics to test your Mac
https://support.apple.com/en-us/HT202731
or take it in—
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
