I recently create a folder in my Mail. I transferred numerous same-subject emails to this folder (within my “Files” generic folder).
I can no longer find the folder I created nor the emails within it. Anyway of retrieving it/them? Unfortunately not currently backed up other than iCloud but would have thought must be somewhere on my iCloud storage
Hello PaulSG,
Welcome to Apple Support Communities. We understand you are trying to find emails that are stored in folders within Mail on your iPad. We'd like to clarify some details to gain a better understanding of the issue.
Are you able to see any folders in Mail on your iPad?
Was this folder created under your iCloud mail account or another one?
If you search for the folder or messages, does anything come up?
Use these steps to use Search in Mail on your iPad:
Search for email in Mail on iPad
We look forward to hearing back form you.
Best regards.
Thanks for they reply back with that information PaulSG.
Since you still haven't been able to locate your Mail folders, we'd next recommend working with our support teams from this point. You can reach them through this link:
You can also contact our phone support directly through the number listed for your country at this link:
Contact Apple for support and service
Take care.
Thank you for your initial response. Exactly what I did a couple of weeks ago was to “move” messages on the same subject, by highlighting them in my iCloud Mail Inbox and placing them in a new Mailbox with a specific relevant title.
It is this mailbox which has disappeared from all my devices (MacBook Pro, iPad and iPhone. I do not believe I did anything which could have been mistaken for a deletion of this Mailbox or the files within it; had I done so in that case I would have been presented with the reminder that it would be a permanent and irreversible action. I was NEVER printed with such a message.
Hence my predicament as to where this mailbox might be hidden now.
lost folders in Mail on iPad
