Low quality on Apple TV 4K

Hey TobySp,

Thanks for the update. This article has a little more information about streaming content. You may need to Contact Apple Support directly.

"If the video quality is bad or it stops playing

1. If multiple people on your network are using the internet, your connection speed might slow down. Ask them to temporarily pause their internet activities.
2. Restart your Apple TV, iPhone, iPad, iPod touch, or Mac. If you're using a smart TV or streaming device, turn it off and back on again.
3. Tap or click the download icon  to try downloading the movie or TV show instead.*

* You can't download movies or TV shows to Apple TV, smart TVs, or streaming devices. You can only download HDR content on certain iPhone, iPad, and iPod touch models, and you can't download 4K video content to any device.

Still need help?

If you still can't play movies or TV shows, you can go to reportaproblem.apple.com and request a refund after you log in with your Apple ID and password.

If you're having problems streaming movies or TV shows in apps that you downloaded from the App Store, you can contact the app developer."

If you can't watch or stream movies and TV shows in the Apple TV app

Take care.

Hi TobySp,

Thank you for contacting Apple Support Communities. Based on what you stated, it seems like there is trouble with the resolution on the Apple TV. You can use this article for more information on changing the video settings. You can use the second article for settings that may help to improve network performance.

Adjust video and audio settings on Apple TV

Recommended settings for Wi-Fi routers and access points

Please don't hesitate to let us know if you need additional assistance.

Cheers.

Hey TobySp,

Thank you for using the Apple Support Community. Due to the nature of your issue, you may find more information by using another one of Apple's support resources.

Contact Apple Support

Take care.