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I just bought the new Imac computer in yellow. It’s so pretty! My matching keyboard worked for the first couple weeks until I updated to the new iOS 15. Now it doesn’t recognize my keyboard unless I plug it in. After I plug it in a message pops up in the right corner saying my keyboard is now wirelessly connected. Any idea why?
iMac 24″, macOS 11.6
Please follow the steps as outlined below:
The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!
1. Connect the USB keyboard and mouse to the computer.
2. Open System Preferences – Bluetooth
3. Un-pair the wireless keyboard and mouse.
4. Turn off Bluetooth
5. Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262
6. Restart the computer normally.
7. Open System Preferences – Bluetooth
8. Turn on Bluetooth
9. Re-Pair the wireless keyboard and mouse.
10. Unplug the USB keyboard and mouse and begin testing the wireless devices again.
Please follow the steps as outlined below:
The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!
1. Connect the USB keyboard and mouse to the computer.
2. Open System Preferences – Bluetooth
3. Un-pair the wireless keyboard and mouse.
4. Turn off Bluetooth
5. Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262
6. Restart the computer normally.
7. Open System Preferences – Bluetooth
8. Turn on Bluetooth
9. Re-Pair the wireless keyboard and mouse.
10. Unplug the USB keyboard and mouse and begin testing the wireless devices again.
I have checked my system preferences and it sees my Magic Mouse but doesn't see my keyboard until I plug it in. Bluetooth is on, it just doesn't discover it.
Yes, it’s a bluetooth keyboard. I was using it for about two weeks before the IOS 15 update wirelessly.
Update:
I restarted my computer without unpairing the mouse and without turning off bluetooth on the Mac and it connected my keyboard wirelessly on its own. Weird thing is, in the settings it doesn't see my keyboard when I click to set up wireless keyboard. But then a message popped on my screen showing a keyboard. long story short, restarting the computer did the trick.
Check System Preferences > Software Update for a Device Support Update. It sounds like iOS 15 could be stealing the keyboard. Wireless keyboards can only be connected to one device at a time.
Try turning off your iPhone and see if your keyboard is recognized.
I have my Bluetooth off on both my iPhone and my iPad. Its a mystery.
Are you certain it's a wireless keyboard? With charging cable attached they look very similar to the wired ones.
I’ll try this and post if it solved the problem.
Good, please mark the thread as answered, doing so may help another user with similar problems.
Why doesn’t my magic keyboard work wirelessly?
