frozen on a loading screen

my phone has been stuck on a loading page that looks like it’s about to turn off for hours and every time i reset it, it goes straight back to the loading screen. what is wrong with it?

iPhone 8

Posted on Oct 9, 2021 8:58 AM

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Question marked as Top-ranking reply

Posted on Oct 10, 2021 12:40 PM

Hi Turnerr,


From your post, it sounds like your iPhone is displaying a spinning gear. Let's try the steps mentioned here: If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly - Apple Support


If the issue persists, the device may need to be serviced. Service options can be found here: iPhone Repair - Official Apple Support

Be sure to change the country/region to your current location at the bottom right-hand corner of the webpage.


Take care.

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1 reply
Question marked as Top-ranking reply

Oct 10, 2021 12:40 PM in response to Turnerr

Hi Turnerr,


From your post, it sounds like your iPhone is displaying a spinning gear. Let's try the steps mentioned here: If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly - Apple Support


If the issue persists, the device may need to be serviced. Service options can be found here: iPhone Repair - Official Apple Support

Be sure to change the country/region to your current location at the bottom right-hand corner of the webpage.


Take care.

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frozen on a loading screen

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